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FAQ's

What type of photo should i upload to order one of your products?

The better quality your photo the better it will look on our products. Well focused,sharp photos always look better. Images bathed in natural light tend to look better rather than images or portraits with shadows or poor natural lighting. Try to avoid photos which are out of focus or are subject to camera shake. Images of 100 dpi or more are preferable. We prefer jpeg files bit can also work with bitmap or tiff. 

Do i have to use the photo uploader or can i send the photo some other way?

We prefer you to use the photo uploader which is located at the bottom of every product page but you can also send the photo by e-mail file attachment to photos@3dphotocrystalgift.co.uk (if you do this remember to include your name and order number) You can also send your photo by post along with your contact telephone number,name and address to the address on the contact us page. We will ring you to confirm your order and to take payment over the phone. 

How long will my gifts take to be delivered?

We try to send your items out next working day but during very busy times production times may be 2-3 days. Our standard postage is Royal Mail Tracked 48 but occasionally when there are time constraints like just before Christmas we may send items Royal Mail Tracked 24 . If there are likely to be delays for any reason then we will post a message stating the delay on the home page.

What happens if my goods are damaged in the post?

This is very unlikely as all our goods are adequately packaged. However if it should happen contact us via email with a photo of the item and we can send another out immediately.

What payment methods do you accept?

Our online payments are processed by Clear Accept and Paypal. All major debit and credit cards are accepted. . Alternatively if you would rather pay by phone then call us on 07850 970197or email us and we can arrange to call you back to take payment. 

Why should we use Photo Genius?

We are specialists in sublimation printing,photo engraving,canvas printing, 3D photo conversion and lasering and most other forms of photo giftware production. We have been in business since 1994 so we have a lot of experience to offer. We are also a family run business which prides itself on our customer service,attention to detail and fast turnaround. In addition all our products are produced inhouse and we are middlemen for nobody.